Questions, answered.

How long will my order take to arrive?

The average time for most orders to be shipped from the seller is two or three days. Large orders and regional shipments can sometimes take up to three weeks. We will give you a link to track your shipment right after it is scanned by the carrier.

What does delivery cost?

For orders exceeding $500, shipping is complimentary across all of Australia. For orders under $500, the shipping charge will be determined during the checkout process based on size and destination.

How do I track my order?

The package tracking link will be provided via email when the package is scanned by the carrier, which typically happens 1 to 2 days after your order was placed and not in the same afternoon. After a week has elapsed without receiving a package tracking link, please look in the junk/spam folder first.

Will the delivery be brought inside?

The normal delivery method is right to the door – either at the front door level or in the building’s lobby for apartments. The couriers will not deliver the item to the second floor or in any specific room. In case there is restricted access and/or stairs, please contact us prior to the order and we will let you know about the options available for that particular address.

Can I choose a delivery date?

U can not pick a delivery date at check-out. But larger items are delivered by a shipping company that will call to schedule a window for you. Smaller packages are delivered on the normal schedule of the courier service and cannot be scheduled.

Can I return something if it is not right?

Yes, you do have 30 days since delivery to decide whether you want to return the item provided it hasn’t been used and still is in its original packaging. Just contact us via email and we will take care of everything. Defective items are our responsibility and there’s no time limit for it.

Is there a warranty?

Each product comes with a warranty of five years for any manufacturing defects. It is not valid for any normal wear and tear, accidental damages or stains caused by regular usage. This warranty runs concurrently with your rights under Australian Consumer Law.

What if my piece arrives damaged?

Take a picture before doing anything else and send us the pictures along with your order number that same day if possible. Damages in transit are on our end to sort out. We don't expect you to get involved with the carrier.

Who pays for return shipping?

If you have changed your mind, you have — furniture is bulky, and the cost of shipping is expensive, so it's better to just come right out and say it. If there are any defects, damage during shipment, or it's not what was stated, we take care of it, including the removal.

How do I know what a piece is actually made of?

Species of timber, type of finish, and complete dimension are listed for each item available. If there is any specification not provided for any of the items that means we did not have a proper response from the manufacturer and in that case we would prefer not listing the item at all.

Will the timber look exactly like the photographs?

Close, but not exactly the same. Timber grain, figure, and color vary from piece to piece in any piece of solid wood, and the very variance is the beauty and not a drawback. Screen pieces do differ, as well. In case an accurate shade is important for your room, contact us via email.

Does anything arrive flat-packed?

Some do, but that is primarily large casegoods and tables, because the freight for assembled furniture is substantially higher, and the likelihood of damage during transit is much higher as well. Those items which require assembly have an indication of such on the product page with the approximate assembly time.

How should I care for the timber?

To take care of something with an oiled finish you should keep it out of direct sun. This is important. You should also keep it away from ducted heating. When you spill something on it wipe the spills away instead of letting them sit. Use a cloth that's barely damp to clean it rather than using a spray cleaner. Oiled finishes like this one need to be re-oiled every year or so. If you want to know more there is a guide, in the journal.

Can I change or cancel an order?

If it has not shipped yet, then yes — send us an email with your order number and we will make sure to cancel it. If the carrier has it, then it should be treated as a return.

What payment methods do you accept?

Payment through Visa, Mastercard, American Express and/or Afterpay and Zip if you prefer to pay in installments. Payment is made using the payment system of the checkout provider. We never see or hold your card information.

Do you have a showroom I can visit?

No. We do not have any stocks because we receive our items straight from the supplier. Note that the address on the contact page is just for mail purposes and not for visiting.

Can I see a piece in person before I buy it?

No, not at one of our showrooms. What we can do is send you pictures of the real finish of the furniture, help you measure for your room, and let you know where it fits and where it won't fit. That 30 day change of mind period comes into existence because we cannot show it to you first.