Policies
The terms, in plain words.
Everything that governs an order with us, and none of it reduces your rights under Australian Consumer Law.
Shipping and delivery
What delivery costs, how long it takes, and what happens when something arrives damaged.
UpdatedReturns and refunds
Thirty days to change your mind, and no time limit on anything that turns out to be faulty.
UpdatedWarranty
Five years on frames and joinery, two on finishes and moving parts, and spare parts kept for every piece we have made.
UpdatedPayment and checkout
What we accept, when the money leaves your account, and why we never see your card number.
UpdatedPrivacy policy
What we collect, why we collect it, who else touches it, and how to get it back or removed.
UpdatedTerms of service
The terms you agree to when you use this site or place an order with us.
Updated
Anything here that is unclear, ask us — hello@walnur.com.au. We would rather answer a question before you order than argue about it afterwards.
